Most repairs never touch your data. Screen, battery and charging port replacements leave your photos, messages and apps exactly where they are. But for board-level repairs — water damage, power issues — we may need to work with your storage, and a back-up is your safety net.
The two-minute checklist
On iPhone, make sure iCloud backup is on (Settings > Your Name > iCloud > iCloud Backup) or plug in and back up to a computer. On Android, check that Google backup is current, or copy photos to cloud storage. Screenshot any two-factor or banking app details you might need.
If you can’t turn the device on
Don’t panic — a dead screen or battery doesn’t mean your data is gone. In many cases we can recover data directly from the storage chip during the repair. We’ll always attempt a data recovery before any board-level work.
What we do with your data
We never access personal files unless it’s required for the repair, and devices are stored securely while in our care. Your privacy is protected by our repair terms, which you can read on our support page.
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