Frequently asked questions
Everything you need to know before you book your repair.
Most common repairs — screen, battery and charging port — are completed the same day, often within 45–90 minutes. Board-level repairs like water damage can take 24–48 hours. You'll see an accurate estimate for your exact repair before you book.
No — every LetzFix store accepts walk-ins. Booking online guarantees your spot and often gets you a faster service window, so we recommend reserving a time.
We use quality replacement parts selected for the repair, then test the device before return. Eligible repairs include a warranty on the parts we fitted and the labour we performed. See our Warranty page for duration and exclusions.
Your data stays on your device throughout most repairs. For repairs that require board-level work we may ask you to back up first, and we always attempt to preserve your data. We never access personal files.
Eligible repairs include a 12-month warranty on parts and labour. Water damage service is 3 months, power/boot repair is 6 months, and software repair is 30 days. Diagnostic assessment is not a repair warranty. See our Warranty page for exclusions and how to claim.
Often, yes. Our ultrasonic cleaning and corrosion treatment recovers many water-damaged devices. We'll run a full diagnostic first and give you a fixed quote — no obligation.
If we can't fix it, you don't pay for the repair. Diagnostic fees are waived when we can't complete a repair, and we'll advise on your options including data recovery.
Yes. Every booking gets a repair reference, and you can follow progress in real time on our Track Repair page — no account needed.
Warranty duration, exclusions and how to claim are on our Warranty page.