Repair warranty

The warranty covers defects in the replacement parts we installed and defects in our workmanship on that repair. If a covered fault returns within the warranty period, we will re-perform the same repair at no charge.

The warranty applies to the work described on your booking or invoice. It does not automatically cover other parts of the device that were not repaired.

Water damage service is a cleaning and inspection service. The 3-month warranty covers workmanship on that service. It does not cover corrosion, short circuits or further failure caused by liquid that remains in the device, or by a later spill.

Physical damage after the repair (drops, cracks, bent frames, crushed ports) is not covered. A later impact can also void the warranty on a nearby repaired part if it caused the new fault.

• Damage caused after the repair, including liquid, impact or crushing.
• Normal wear and tear, batteries that age through ordinary use, and cosmetic marks.
• Unauthorised modification, or repair by another party after our work.
• Faults in parts we did not replace or work on.
• Software issues after a hardware repair, unless we performed a software repair.
• Loss of data. Please back up your device before any repair.

1. 1Contact us with your booking reference, the date of repair, and a short description of the fault.
2. 2We will confirm whether the issue is related to the original repair and book a warranty assessment.
3. 3If the same repaired component has failed due to a defect in materials or workmanship, we re-perform that repair at no charge.

You can start a claim from Contact, Track Repair, or your account repairs page if you have an account.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits those rights. If we cannot re-perform a warranted repair, we will offer a repair, replacement or refund in line with the ACL.