Terms of Service

These Terms of Service ("Terms") govern your use of the LetzFix website (letzfix.com.au) and the repair services provided by LetzFix Pty Ltd ABN 00 000 000 000 ("LetzFix", "we", "us").

By browsing our website, submitting a booking, or purchasing a repair service, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced on this site. If you do not agree, please do not use our services.

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law (ACL) — including guarantees that services will be provided with due care and skill, fit for purpose, and within a reasonable time.

LetzFix provides diagnostic, repair and replacement services for phones, tablets, laptops, computers, gaming consoles and other devices at our stores, via mobile technicians, or through mail-in repair.

Repair work is performed using premium, OEM-grade or equivalent-quality replacement parts, selected to match the original device's performance.

Quotes are provided before any repair begins. If the final cost differs materially from the quoted price (for example, because additional faults are discovered during diagnosis), we will contact you for approval before proceeding.

All prices shown on our website are in Australian dollars (AUD) and include GST unless stated otherwise. Prices may change without notice, but the price quoted to you for a specific repair is honoured for 14 days from the date of the quote.

Our low-price guarantee: if you receive a comparable written quote from another qualified repair provider for the same repair, we will match it. The guarantee is subject to reasonable verification and availability of parts.

When you book a repair, you agree to provide accurate information about yourself and your device, including a working contact number and email address so we can update you on your repair.

You are responsible for backing up your data before handing over your device. While we take every care with your device, LetzFix is not responsible for any data loss that occurs during diagnosis or repair. Where practical, we will attempt to preserve your data.

If you choose mail-in repair, please use the prepaid shipping label we provide and remove any accessories, SIM cards and memory cards before sending your device.

Payment is due when the repair is completed and collected, or at the time of booking if you choose to pay online. We accept major credit and debit cards, and other payment methods displayed at the time of checkout.

If your device is deemed beyond economical repair, a diagnostic fee may apply. This fee is always disclosed before diagnosis and is waived if you proceed with the repair.

Online payments are processed by our secure third-party payment providers. We do not store your full card details.

Every LetzFix repair includes a 12-month warranty on parts and labour from the date of repair. If a repaired component fails due to a defect in materials or workmanship within the warranty period, we will re-perform the repair at no charge.

The warranty does not cover damage caused after the repair — including liquid damage, physical impact, unauthorised modification, or repair by another party — or normal wear and tear.

Nothing in this warranty limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the ACL, and you are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

If we are unable to complete your repair, you will receive a full refund of any amount paid. If a repair is covered by our 12-month warranty and we cannot re-perform it, we will offer a repair, replacement or refund in line with your rights under the Australian Consumer Law.

Because repairs are customised services, we do not offer refunds simply because you changed your mind after the repair was completed. If you believe your repair was not performed to a reasonable standard, please contact us and we will make it right.

You agree to use our website lawfully and not to interfere with its operation, attempt to gain unauthorised access to our systems, or use the site to transmit malicious code or spam.

Content on this website — including text, graphics, logos and software — is owned by or licensed to LetzFix and may not be reproduced without our prior written consent, except where permitted by law.

Apple, iPhone, iPad, Mac, Samsung, Galaxy, Google, Pixel, PlayStation, Xbox and Nintendo are trademarks of their respective owners. LetzFix is an independent repair service provider and is not affiliated with, authorised by, or endorsed by these companies.

References to third-party brands on our website are for descriptive purposes only and do not imply any sponsorship or endorsement.

To the maximum extent permitted by law, LetzFix is not liable for any indirect, incidental or consequential loss or damage arising out of or in connection with the use of our website or services — including loss of data, loss of profits, or loss of business opportunity.

Nothing in these Terms limits any liability that cannot be limited under Australian law, including liability for personal injury, death, or conduct that is fraudulent or misleading.

Subject to your rights under the ACL, our total liability in connection with any single repair is limited to the amount you paid for that repair.

When you subscribe to our newsletter you consent to receiving marketing emails from LetzFix. You can unsubscribe at any time using the link in any email, or by contacting privacy@letzfix.com.au. See our Privacy Policy for full details on how we handle your information.

We may update these Terms from time to time. The current version is always available on this page, and the date of the latest revision is shown below. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Questions about these Terms, our services or a repair? Contact our customer support team: